PUBLIC CONSULTATION MEETING

The Water Services Regulatory Board (Wasreb Kenya) today held a Public Consultation Meeting on Licensing of Amatsi Water Services Company (AWASCO) in accordance with WASREB’s principal mandate under Section 70(1) of the Water Act, 2016 “Protection of the interests and rights of consumers in the provision of water services”, Section 87(1) “An application for a licence shall be subject to public participation” read together with the provision of Section 139.

The exercise was intended to provide a platform for stakeholders to give feedback on AWASCO’s service provision, proposed licensing conditions and proposals for improving services going forward.

Other topics covered during the session include;

Importance and Challenges of Regulation in the Water Services Sector

The Role of Water Service Providers (WSP) in public participation and consumer service standards and handling of complaints

Sustainability of Water Utilities

The Company’s Performance

Tariff Review Process

AWASCO is a WSP fully owned by the

County Government of Vihiga and is responsible for provision of water and sanitation services within Vihiga County.

Prior to applying for the licence in line with Section 85(1) of the Water Act, 2016, the company engaged with stakeholders in different zones within their service areas before the scheduled public consultation and submitted a report to the Regulatory Board.